Frequently asked questions - Web


HOW TO ...

… change the password?

After logging you should choose the option Administration (menu from the left side) on the bottom of the page which opens, under personal data you will see the option Change of password. In the field Old password write down your present password and in the field new password enter the desired one and confirm in the next field. After that, click on the button “change” which is in the down right corner. In any way you should wait until it appears the massage that change of the password is successfully carried out.

… see present state on my account?

After logging you should choose the option My accounts (menu on the left side), choose the account for which you wish to see the state, then choose the option State either from the side which is open to you or from the falling menu Review. Then click on the button Synchronization in the down left corner and wait. In few seconds will appear the massage “successful synchronization”. Click on the text “successful synchronization” and you will receive the present state at the account. If there appears the massage “unsuccessful synchronization” wait for a while and try again.

… see the daily changes (current statement) on the account?

After logging, choose the option My accounts (menu from the left side), choose the account for which you wish to see the current statement, then choose the option Orders, either from the side which opened to you or from the falling menu Review. Then click on the button synchronization in the down right corner and wait. In few seconds will appear massage “successful synchronization”. Click on the text Successful synchronization” and you will have approach to daily changes on your account.

… send an order?

After logging, choose the option My accounts (menu from the left side) choose the account for which you wish to create order, then choose the option Order for payment from the falling menu Payment. Fill all the fields and then click on the button Signing of the order in the down left corner. After that write the password and confirm.

… obtain statement?

After logging, choose the option My accounts (menu from the left side) choose the account for which you wish to see the statement, then choose the option List of statement either from the side which opened to you or from the falling menu Review. If you haven’t previously done synchronization do it (click on the button Synchronization, in the down left corner) and you will gate the arranged present list of statements. Click on the small square from the right side of the statement you wish to see and wait. In few seconds will appear the massage “successful synchronization”. Click on the text “successful synchronization” and there will appear a page with the statement you asked for. There are offered to you different options (for ex. Show of the detail of single order, printing of the statement…) of which is important to mention options Xml export and Excel export.

All information about electronic dealing of Banca Intesa Beograd you can get on the phone 011/3108870 working day from 08:00 till 21:00 and on Saturday from 09:00 till 14:00 or contact our customer care service.